The HIEA members view all residents of the city as stakeholders and therefore use many different ways to engage the community. HIEA maintains an email contact list of interested community members and utilizes this list to send regular "e-blasts" to inform the community of activities and information from our members. HIEA produces an annual report to the community to provide details of the years activities and the previous year’s environmental performance. HIEA also hosts an annual general meeting that is open to the public where the community is encouraged to come out and meet both HIEA member representatives and other interested community members. This meeting also provides an opportunity to showcase many of the projects that are being undertaken by local environmental organizations within the community.
HIEA works with the community to fulfil its mandate through it's Community Advisory Panel (CAP). CAP acts as a link between industry, neighbourhood groups and individuals, and local environmental community-based initiatives. Regular meetings allow CAP participants and representatives of the HIEA member companies to exchange information and discuss issues of greatest concern to the community.
The CAP mandate is: To identify environmental concerns and provide support to the Hamilton Industrial Environmental Association in their pursuit of a cleaner and healthier environment for the residents of the City of Hamilton.