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HIEA Emergency Contact Information

HIEA member companies are committed to operating their facilities in a safe and responsible manner, and in a way, which does not adversely impact our neighbouring communities.
 
If you wish to contact a HIEA member company regarding the source of an incident, you may do so by either calling the company directly or by completing HIEA's Environmental Incident Reporting Form. Please save a copy of your completed Incident Reporting Form and attach it to an email and send to info@hiea.org.
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Upon receiving an inquiry, a representative from the HIEA member company will respond as soon as possible and within 24-48 hours.
 
To help our member company conduct its review, please provide the following information:
  • The date, time of day, and duration of the occurrence took place
  • A description of the occurrence (i.e. noise, dust, odour, etc.) and your location when you made the observation
  • Your contact information ie. name, address, and phone number
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HIEA member companies often work together to assist residents and, when appropriate, will contact other HIEA member companies when reviewing an incident.
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If the incident cannot be attributed to the company in question then we encourage residents to contact the Ministry of the Environment at the number listed below.
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Member companies are committed to the conservation and protection of our natural environment.
If you wish to contact a HIEA member company regarding the source of an incident please do so within 48 hours.
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Air Liquide Canada Limited
Lead Hand Operator: (24 hours)
905-547-1605

ArcelorMittal Hamilton East
Response Line: (24 hours)
905-528-9473

American Iron and Metal
Complaint Line
905-547-3401

Birla Carbon
Foreman: (24 hours)
905-544-6749

ArcelorMittal Dofasco Canada
Main switchboard: (24 hours)
905-544-3761

Bunge Canada
Response Line: (24 hours)
905-527-9121

BWC Terminals Inc.
Janice Roberts
905-547-7081

Posner Metal Inc.
Sr. Operations Manager
905-544-1881 ext. 26

Stelco 
Response Line: (24 hours)
1-877-688-8772

Canadian Asphalt Industries Inc.
Albert Chang
905-549-4561

Rain Carbon Canada Inc.
Shift Supervisor: (24 hours)
905-544-2891

Triple M Metal LP
Response Line: (24 hours)
905-547-5979

Lafarge Hamilton Slag
Response Line: (24 hours)
905-928-2021

Sanimax
Response Line: (24 hours)
905-312-4582

Ministry of the Environment, Conservation and Parks:
1-800-565-4923 or 416-325-4000

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City of Hamilton Spill Line:
905-540-5188

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